Propiva triages maintenance requests, keeps contractors moving and tracks compliance across every building you look after, commercial or residential. And it learns each building as it goes.
Everything else is moving. Cards move right as Propiva, contractors, tenants and residents act.
All buildings
Needs you4
Emergency
Lift stopped between floors 7 and 8
Harbour Exchange
Send to Kone
Urgent
Bathroom tap leaking
Vantage House
Approve & send
Routine
Air conditioning noisy in boardroom
Harbour Exchange
Assign to team
With contractor2
Urgent
Water leaking from ceiling in Apt 1203
The Ashford
Routine
Car park roller door slow to open
The Ashford
With your team1
Routine
Water stain on ceiling tile
Harbour Exchange
Advice sent1
Low
Pool gate not latching
Elm Court
How it works
Choose your level of autonomy.
Start with Manual and build confidence, or go straight to Full Auto. Switch per building at any time from your dashboard.
Bathroom tap leaking, Suite 4
Vantage House · A. Chen · Full Auto
Urgent
01
Request received
Submitted through the portal, with photos
Occupant
02
Instant acknowledgement
They hear back in seconds
Propiva
03
AI triage
Priority + trade classified in under 30 seconds
Propiva
04
Contractor selected
Best match from your directory
Propiva
05
Job email sent
AI-drafted, full details + reply link
Propiva
06
24h follow-up
If the contractor hasn’t replied
Propiva
07
Escalate to you
After two follow-ups with no reply
Propiva
08
Approve scope & close out
Full audit trail for every request
You
Emergency and urgent requests are always escalated to you immediately.
Building intelligence
It gets to know every building.
Most of what makes a building manager good lives in their head: which unit always leaks, which contractor actually turns up, where the isolation valves are. Propiva builds that knowledge up for each building as you work, so it is there for you, your team and whoever looks after the building next.
01
Every job you close
When a request is resolved, Propiva writes up what went wrong, how it was fixed and anything worth knowing next time. It adds that to the building’s history.
02
Your O&M manuals and documents
Upload manuals, reports, photos and certificates to the building’s Vault. Propiva reads PDFs and images and searches them when it triages a request or answers a question.
03
How you like things done
Tell it once in a request chat, like “always use Heatwise for HVAC here”, and it remembers. Add your own notes and access details too.
Ask AI · Harbour ExchangeBuilding memory: 214 entries
The boardroom air con is noisy again. Anything I should know?
This is the third report for the Level 2 boardroom since June. In August, Heatwise replaced the fan belt on the ceiling unit and noted the bearings were worn. The Daikin O&M manual in your Vault recommends replacing bearings at the next service. It may be worth asking Heatwise to quote for bearings this time rather than another belt.
Smarter triageDrafts that know what has happened in this building before.
Ask AIAsk anything about a building and get an answer from its own documents and records.
Tenant assistantTenants get answers from the documents you choose to share, and nothing else.
Easy handoversA new manager inherits everything the building has taught Propiva.
Features
The best building managers don't do it alone.
Propiva handles the repetitive parts of the job, so your time goes on the decisions, relationships and judgement calls only a good building manager can make.
01
AI Maintenance Triage
Every request is classified by urgency and trade as it comes in. In Semi-auto mode the AI drafts the contractor email for you to review. In Full Auto mode it picks the contractor, sends the email and follows up if they go quiet.
Triage · 11 secondsUrgent · Plumbing
To: S. Morton, Clearflow Plumbing
Urgent: leaking bathroom tap, Suite 4, Vantage House
Hi Sam, the tenant in Suite 4 reports a constant leak from the bathroom mixer. This is the 2nd callout this quarter, so please quote for a replacement. Photos and access details attached.
Approve & sendEdit draft
Annual Fire Safety Statement
Harbour Exchange · 2 Oct 26
6 days overdue
Lift certificate renewal
Vantage House · 26 Oct 26
Due in 18 days
Public liability insurance
The Ashford · 4 Nov 26
Due in 27 days
02
Compliance Tracking
Upload certificates, set renewal dates and get alerts weeks before anything expires. Never miss a lift cert, fire safety check or insurance renewal again.
03
Tenant & Resident Portal
Tenants and residents submit requests, track progress and message your team through a simple web portal. No app to download, no phone tag, and a full record of every request.
Your request · Suite 4
ReceivedContractor bookedCompleted
Propiva: Clearflow Plumbing will attend Thursday between 9 and 11 am.
A. Chen: Thanks, reception has a key.
Multi-Building DashboardYour whole portfolio in one real-time view.
Contractor DirectoryPreferred contractors by trade, picked automatically.
Message ThreadsOne conversation per request, with photos.
BookingsMeeting rooms, lifts and loading docks for move-ins, shared spaces.
Contractor Follow-up AgentChases unanswered jobs after 24 hours.
Building LogNotes, access details and history for each building.
Pricing
Simple pricing. No surprises.
One price per building, set by its size. Every tenant, resident, contractor and team member is included.
Annual saves 2 months
Up to 40 suites or apartments$99/mo
41 to 150 suites or apartments$199/mo
151+ suites or apartments$349/mo
Per building · AUD ex GST
AI maintenance triageTenant & resident portalContractor directoryCompliance deadline trackingMulti-building dashboardSpace, lift & dock bookingsContractor email automation
Volume discountsUtility bill splittingO&M system integrationBMS integrationMulti-manager accountsCustom brandingDedicated account managerSLA guaranteeOnboarding & data migration