Terms of Use

1. About These Terms

These Terms of Use (Terms) govern your access to and use of the Propiva platform, including all software, features, and services made available at propiva.ai (Platform). The Platform is operated by Propiva Pty Ltd (ABN [INSERT ABN]) (we, us, our).

By creating an account or using the Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of a company or organisation, you represent that you have authority to bind that entity, and these Terms apply to that entity.

These Terms are governed by the laws of Australia. Where a dispute arises, the courts of the jurisdiction in which you carry on business in Australia will have non-exclusive jurisdiction, unless otherwise agreed in writing.

2. Eligibility and Account Registration

The Platform is intended for use by building managers, property managers, and property owners operating in a commercial or professional capacity. By using the Platform you represent that:

• you are at least 18 years of age;
• you are acting in a business or professional capacity, not as a consumer for personal, domestic, or household purposes;
• you have the legal authority to enter into these Terms on behalf of yourself or your organisation; and
• all information you provide during registration is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@propiva.ai if you suspect unauthorised access to your account.

3. Subscription and Payment

3.1 Subscription fees

Access to the Platform is provided on a subscription basis. Pricing is set out at propiva.ai/pricing and may be updated from time to time. All prices are in Australian dollars and exclude GST unless stated otherwise. Fees are charged per building, based on the number of suites or apartments recorded for that building. If a building moves into a different size band, or buildings are added or removed, your subscription is adjusted automatically and the difference is prorated.

3.2 Payment processing

Payments are processed securely by Stripe, Inc. (Stripe). By subscribing, you authorise us to charge the applicable fees to your nominated payment method via Stripe. We do not store your full payment card details on our servers. Stripe's terms and privacy policy apply to payment processing.

3.3 Billing and cancellation

Subscriptions are billed on a recurring basis (monthly or annually, as selected). You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period; no pro-rata refunds are provided for unused periods, except where required by applicable Australian law.

3.4 Price changes

We will give you at least 30 days written notice of any change to subscription pricing. Continued use of the Platform after the notice period constitutes acceptance of the revised pricing.

4. Permitted Use

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for your internal business purposes.

You must not:

• use the Platform in any manner that violates applicable Australian law or regulation;
• attempt to gain unauthorised access to any part of the Platform or its underlying systems;
• resell, sublicence, or otherwise make the Platform available to third parties without our prior written consent;
• reverse engineer, decompile, or disassemble any part of the Platform;
• upload, transmit, or store content that is unlawful, defamatory, fraudulent, or that infringes any third-party intellectual property rights;
• use the Platform to send unsolicited communications or to engage in any conduct that could damage our reputation or the experience of other users; or
• interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure.

5. Artificial Intelligence Features

The Platform uses artificial intelligence (AI) technology, including Claude, developed by Anthropic PBC, to assist with tasks such as maintenance request triage, drafting communications to tenants and contractors, and related building management workflows.

You acknowledge and agree that:

• AI-generated content is produced automatically and may not always be accurate, complete, or appropriate for your specific circumstances;
• all AI-generated drafts, recommendations, and outputs must be reviewed and approved by a qualified person before being acted upon or sent;
• we do not warrant that AI outputs are free from error, and we accept no liability for decisions made in reliance on AI-generated content without appropriate human review;
• AI features operate in either autonomous or semi-autonomous mode, as configured by you, and you are responsible for selecting the appropriate mode for your operational context; and
• your data may be processed by Anthropic's systems as part of AI feature delivery, subject to our Privacy Policy and Anthropic's applicable terms.

Nothing in these Terms limits any right you may have under the Australian Consumer Law where those rights cannot be excluded.

6. User Content

You may upload, submit, or store content through the Platform, including maintenance request details, photographs, and communications (User Content). You retain ownership of your User Content.

By uploading User Content, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display that content solely for the purpose of providing the Platform to you.

You represent and warrant that:

• you have all necessary rights to upload and use the User Content;
• the User Content does not infringe any third-party intellectual property, privacy, or other rights; and
• photographs uploaded to the Platform have been taken or collected in compliance with applicable privacy laws, including the Privacy Act 1988 (Cth) where applicable.

7. Intellectual Property

All intellectual property rights in the Platform, including its software, design, trademarks, and documentation, are owned by or licensed to us. Nothing in these Terms transfers any intellectual property rights to you.

Feedback or suggestions you provide to us may be used by us without obligation or compensation to you.

8. Platform Availability and Maintenance

We aim to make the Platform available at all times, but do not guarantee uninterrupted or error-free access. We may suspend access temporarily for maintenance, upgrades, or reasons beyond our reasonable control.

We will use reasonable endeavours to notify you in advance of planned maintenance that is likely to result in extended downtime.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms or the Platform is limited to the total fees paid by you to us in the three months immediately preceding the event giving rise to the claim.

We are not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profit, loss of data, or business interruption, however caused, even if we have been advised of the possibility of such loss.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability cannot be excluded, it is limited to, at our option, re-supplying the relevant service or paying the cost of re-supply.

10. Indemnity

You agree to indemnify, defend, and hold harmless Propiva Pty Ltd and its officers, employees, and agents from and against any claims, losses, damages, costs (including legal costs on a solicitor-client basis), and expenses arising from or in connection with:

• your use of the Platform in breach of these Terms;
• your User Content; or
• your breach of any applicable law.

11. Termination

We may suspend or terminate your access to the Platform immediately if:

• you breach these Terms and (where the breach is capable of remedy) fail to remedy it within 14 days of written notice;
• you become insolvent or enter into administration; or
• we are required to do so by law.

On termination, your right to access the Platform ceases. We will retain your data for a period of 90 days following termination to allow you to export it, after which it will be deleted in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or via an in-platform notification at least 14 days before the changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.

13. General

Entire agreement: These Terms, together with our Privacy Policy and any executed order form, constitute the entire agreement between you and us in relation to the Platform.

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.

Waiver: A failure or delay in exercising any right under these Terms does not constitute a waiver of that right.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction.

14. Contact

For questions about these Terms, contact us at: